Privacy Policy
1. Introduction
At EpicBattleGamers.com, we are committed to respecting and protecting the privacy and personal data of our users. As a platform dedicated to delivering an optimal and personalized gaming experience, we recognize the importance of safeguarding your information. We are fully aligned with global data protection standards, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”), and we take appropriate steps to ensure the confidentiality, integrity, and lawful processing of personal data entrusted to us.
2. Scope and Data Controller
This Privacy Policy applies to all visitors, users, and others who interact with the website epicbattlegamers.com (the “Website”) and its associated services. For the purposes of data protection laws, EpicBattleGamers.com is the controller of your personal data and is responsible for determining the purposes and means of processing such data.
3. Categories of Personal Data Processed
The types of personal data we collect and process may include, but are not limited to, the following:
a) Usage Data
Information about how users interact with the Website, including IP address, browser type, device information, operating system, referring URLs, session durations, pages visited, and diagnostic log files. This data helps assess service stability, user behavior, and performance improvement opportunities.
b) Account Data
Personal information provided when registering or creating an account, such as full name, email address, phone number, username, password, and physical address. We require this data to facilitate secure access and provide certain services.
c) Profile Data
Details concerning your personal preferences, gameplay activities, purchase history, avatar selections, and behavioral patterns. This may also include participation in community forums, reviews, or other user-generated content.
d) Communication Data
Records of your communications with us, such as messages sent via customer support channels, emails, chat interactions, social media messages, and other contact history. We use this to address your inquiries and improve support service efficacy.
e) Technical Data
Device information including hardware specifications, browser configurations, operating systems, screen resolution, language settings, and other system-generated identifiers used to enhance performance and user compatibility.
f) Transaction Data
Information related to the transactions processed through the Website, such as billing details, payment confirmation, delivery information, and order history. All payment processing is handled securely via trusted third-party payment processors.
g) Preference Data
Marketing communication preferences, opt-in and opt-out choices, language settings, region preferences, product categories of interest, and consent records regarding data processing.
4. Legal Bases for Processing
We process your personal data under the following legal bases:
– Performance of a Contract: To provide you with products or services that you have requested, including account creation, order fulfillment, and customer support.
– Legitimate Interest: To enhance the user experience, market our services, ensure the security of our platform, prevent fraud, and understand our customer base and behavior, where such interests do not override your data protection rights.
– Consent: In situations where we rely on consent, such as for certain marketing communications or cookie preferences, you may withdraw your consent at any time.
– Legal Obligation: Where required to comply with applicable legal, regulatory, or tax obligations.
5. Your Rights
Subject to applicable data protection laws, you have the following rights regarding your personal data:
– Right of Access: You may request information about the data we hold about you;
– Right to Rectification: You have the right to correct any inaccurate or incomplete personal data;
– Right to Erasure: You may request the deletion of your data under certain conditions;
– Right to Restriction: You may request that we restrict processing of your data under specific circumstances;
– Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format;
– Right to Object: You may object to the processing of your data where processing is based on legitimate interests or for direct marketing;
– Right to Withdraw Consent: Where applicable, you may withdraw your consent at any time without affecting the lawfulness of prior processing.
To exercise your rights, please contact us at [email protected]. We may request additional verification before fulfilling your request to safeguard your privacy and security.
6. Security Measures
We implement a comprehensive set of technical and organizational security measures designed to protect your personal data. These include:
– Industry-standard encryption including TLS for data in transit;
– Access control measures restricting data access to authorized personnel only;
– Secure backup systems to ensure data integrity and recovery;
– Routine vulnerability assessments and security patching;
– Regular staff training on data privacy and security best practices.
7. International Data Transfers
Where necessary, your personal data may be transferred to and processed in countries outside your jurisdiction. In cases where such transfers occur, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses or legally recognized adequacy decisions. We take all reasonable steps to ensure your data continues to enjoy a level of protection consistent with applicable laws.
8. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, in accordance with applicable privacy laws and best practices, including:
– Account Data: retained while the account remains active and up to 3 years following inactivity;
– Transaction Data: retained for up to 7 years for legal and tax record purposes;
– Communication Data: retained for up to 2 years after the last contact;
– Usage and Technical Data: retained for diagnostics and analytic purposes for a period of up to 12 months;
– Marketing and Preference Data: retained until consent is withdrawn or no longer valid.
Once the retention period expires, personal data is securely deleted or anonymized, unless continued retention is required by law.
9. Cookie Policy
The Website uses cookies and similar tracking technologies to enhance user experience. Cookies serve various functions:
– Essential Cookies: Necessary for the functionality and performance of basic Website features (e.g., login, session management);
– Functional Cookies: Allow customization of the Website experience (e.g., language, region);
– Analytics Cookies: Help us understand user behavior and site performance through aggregated data analysis;
– Performance Cookies: Support website responsiveness and functionality improvements.
10. Cookie Management & Compliance
In accordance with GDPR and CCPA guidelines, users are provided a transparent cookie banner on their initial visit, allowing explicit opt-in or opt-out options for non-essential cookies. You may also manage cookies through your browser settings or by accessing our cookie management tool provided on the Website. We honor “Do Not Track” and similar privacy signals as required under applicable laws.
11. Children’s Privacy
EpicBattleGamers.com does not knowingly collect or solicit personal data from children under the age of 13. If you are a parent or guardian and believe your child has submitted personal information to our platform, please contact us at [email protected], and we will take immediate steps to remove such data from our systems.
12. Policy Updates
We may revise this Privacy Policy to reflect changes in our practices, applicable laws, or Website functionality. If material changes are made, we will notify users by prominent notice on the Website or via direct communication methods, as appropriate. We encourage users to review the Privacy Policy periodically to stay informed of their rights and our obligations.
13. Contact Information
If you have any questions, concerns, or complaints related to this Privacy Policy or how we process your personal data, please contact us at:
Email: [email protected]
We are committed to compliance with applicable privacy laws and to providing our users with transparency, accountability, and control regarding their personal data. Your trust is important to us, and we are here to assist with any privacy-related requests.